Brisbane & Sydney Virtual Office Address FAQs

1. What is included in the Brisbane and Sydney virtual office address service?

Our virtual office address service provides a convenient, no-frills virtual office address in trendy Surry Hills, Sydney or Spring Hill Brisbane, perfect for startups and small businesses. 

Sydney:

  • We will notify you via email when you have mail and send a photo of the front of the envelope or parcel. Mail is emailed several times per week.

  • Pick-up your mail from our Surry Hills studio with 24/7 access.

  • We can open your mail and take a photo of the contents for you. There is no additional charge for this service but Fair Use policy applies, 1-2 pages are included but not long documents or contracts.

  • Meeting room hire available. Additional charges apply.

Brisbane:

  • Your mail will be opened, scanned and emailed to you each week. If you do not want your mail opened please let us know when you apply. There is no additional charge for this service but Fair Use policy applies, 1-2 pages are included but not long documents or contracts. This is currently a weekly service.

  • Physical mail forwarding available, extra charges apply. Australia only. For International mail please contact us for a quote.

    • Letters — postage fee + $5

    • Parcels — postage fee + $10 (size limits apply)

    We can be flexible so, if you find yourself in a pickle and need some mail outside the weekly service, email or call Laura and she will do what she can to help out, you just might need to buy her a coffee…

2. Is there an option for urgent or daily mail forwarding for my Brisbane virtual office address?

Digital mail forwarding is currently a weekly service, ideal for businesses that don’t need daily mail forwarding and are looking for a low cost option. However, if you have an urgent need, reach out, and we’ll do our best to accommodate, additional charges may apply.

3. Will you scan large documents?

Our Fair Use policy includes sending photos/scans of up to 1-2 pages of mail per piece. This ensures we keep our costs as low as possible and don’t have to charge additional fees. If you need the physical copy you can either pick-up (Sydney only) or arrange for us to post it to you (Brisbane only).

4. Can I request that my mail is not opened?

Sydney: Yes, we will send you a photo of the front of the envelope or parcel first, then you can request us to open it, if you prefer.

Brisbane: Yes, you can opt to have your mail forwarded, unopened. Just let us know when you apply for your virtual address service. Additional charges for physical mail forwarding apply.

5. Is there a contract or commitment with the Brisbane or Sydney virtual office service?

No, we offer a flexible, no lock-in contract option. You can go month-to-month and cancel anytime, or save 10% by choosing our annual virtual address plan for either Brisbane or Sydney locations.

6. Do you offer any discounts for the virtual office address service?

Yes, we offer a 10% discount when you sign up for a 12-month Brisbane or Sydney virtual office address plan and pay upfront. Discounts for multiple businesses are also available, contact us for a quote.

7. Can I use this virtual address for business registration with ASIC?

Absolutely! Both our Brisbane and Sydney virtual office address services meet ASIC registration requirements, providing a professional address for startups and small businesses.

8. Do you offer mail pick-up, Google Maps listings, or telephone answering?

To keep our virtual office address services affordable, we do not offer Google Maps listings, reception services, phone answering or mail pick-up in Brisbane.

9. How long will you keep my mail?

Mail for our Brisbane and Sydney virtual address clients is securely stored for one month and then securely shredded. Please arrange forwarding or mail pickup within this period, if you would like the physical copy of the mail.

10. What are the costs for physical mail forwarding?

Only available in Brisbane for sending within Australia.

  • Letters: Postage fee + $5

  • Parcels: Postage fee + $10 (size limits apply)

11. Can I get set up with a Brisbane or Sydney virtual office address the same day?

Yes! Sign up by 2 pm (AEST) to receive confirmation for your Brisbane or Sydney virtual address by the end of the day, even on weekends and public holidays.

12. What if I need one-time urgent mail forwarding?

Brisbane only. We can be flexible so, if you find yourself in a pickle and need some mail outside the standard weekly mail scanning service, email or call Laura and she will do what she can to help out.